Stakeholders

The ongoing dialogue with our stakeholders is a priority for Arca Continental; only in this way can we understand their expectations and concerns and carry out actions that generate shared value.

We have set up open, constant communication channels with our stakeholders, in order to develop long-term relationships based on transparency, dialogue and mutual benefit.

  • Consumers

    Methods of Communication Expectations Initiatives
      • > Satisfaction, quality and service surveys
      • > Product quality and safety
    • > Clear, accurate and useful information about product characteristics on labels

    > Daily Nutririon Guides (DNAS) on labels

    > Physical activation programas

    > Massive nutritional orientation campaigns

    > Call Center (DIGA) 

  • Customers

     

    Methods of Communication Expectations Initiatives
      • > Materiality surveys
    • > Satisfaction, quality and service surveys
      • > Product quality and safety

      > Customer development

      > Community development programs

      > Training

    • > Exchange of best practices

    • > Ethical negotiation practices

    • > Service model (RTM)

    • > Portfolio expansion

      > Compliance with advertising laws and regulations
    • > Retailer training and support
  • Suppliers

    Methods of Communication Expectations Initiatives
      • > Materiality surveys

        > Audit and evaluation feedbacks

        > Annual reports

      • > Dedicated section on webpage

      • > Supplier development

        > Ethical negotiation practices

        > Operating safety

        > Environmental care and protection
      • > Sharing social responsibility practices
      • > Application of the Coca-Cola Guiding Principles for suppliers

  • Academy and opinion leaders

    Methods of Communication Expectations Initiatives
          • > Meetings
          • > Reports
          • > Website
        • > Participation in forums and congresses
        • > Responsible advertising and marketing

          > Product research and development

          > Information about the company's activities and products
        • > Promoting healthy and active lifestyles

        • > Daily Nutrition Guide's (GDA'S) on labels

          > Adherence to the PABI Code

          > Compliance with laws and regulations
  • Media

    Methods of Communication Expectations Initiatives
          • > Annual reports
          • > Press conferences
          • > Dedicated section on website
        • > Interviews
          • > Responsible advertising and marketing
        • > Timely accurate information
        • > Interviews

          > Press conferences and webpage

          > Adherence to the PABI Code
        • > Annual reports
  • Associates and their families

    Methods of Communication Expectations Initiatives
        • > Materiality surveys

          > Organizational climate survey's

          > Internal information portal

          > Message boards

          > Bi-monthly magazine

          > Safety and Hygiene Commission

          > Reports for associates

          > Participative Management Teams (EQAPs)

        • > Professional values training and development Human labor training

          > Competitive salaries and benefits

          > Respect for rights and freedom

          > Application of the code of ethics

          > Operational safety
        • > Occupational Health and safety
        • > Application of the Coca-Cola Occupational Health and Safety Program

          > Training and development programs, e-learning and Arca Continental master's degree

          > Annual organizational climate survey's

          > Annual performance evaluations for senior and middle management

          > System for contingency management and crisis resolution
        • > AC+ Movement activity program
  • Non-Government Organizations

    Methods of Communication Expectations Initiatives
          • > Materiality survey's
          • > Meetings

          > Email: rs@arcacontal.com

          • > Annual Social Responsibility and Sustainability Report
          • > Website
      • > Active participation and support for the causes they promote
      • > Feedback
      • > Professional and personal training and development
            • > Donations Committee
            • >Strategic partnerships
            • > Personal Self-Improvement Association (ANSPAC)
            • > CEMEFI
            • > SUMARSE Network
            • > Congruous Movement
            • > ECOCE
  • Community

    Methods of Communication Expectations Initiatives
        • > Materiality surveys

          > Meetings

          > Opinion surveys
        • > Webpage
        • > Investments in social, educational, health and sports projects

          > Responsible interaction

          > Environmental protection and appropiate natural resource management
        • > Product quality and safety
        • > Community development programs
          • > Schools in Motion
          • > Coca-Cola Cup
          • > Powerade Marathon
          • > Volunteer program
          • > Let's Play program
        • > Health to Learn program
  • Authorities and Government

    Methods of Communication Expectations Initiatives
          • > Meetings
          • > Annual report
        • > Webpage
        • > Compliance with applicable laws, regulations and norms

          > Participation in creating laws and norms

          > Timely payment of taxes and contributions

          > Responsible performance
        • > Investment and creation of jobs
        • > Compliance with applicable laws and regulations

          > Continuous investment in job creation
        • > Participation in associations and chambers
        • > Ongoing dialogue with authorities
        • > Human Capital and Sustainability Committee
  • Investors and Shareholders

    Methods of Communication Expectations Initiatives
        • > Materiality surveys

          > Quarterly reports and conferences

          > Social Responsibility and annual reports

          > Annual Shareholders meeting

          > Board meeting
        • > Webpage
        • > Profitability, growth and value generation and dividend payment

        • > Continuous communication with accurate content

          > Protection of human rights in the value chain

          > Sustaniability

        • > Ethical corporate governance practices

        • > Product quality and safety

        • > Transparency and accountability

        • > Corporate governance structure

          > Code of Ethics

          > Risk identification and corporate image and reputation Committee

        • > Pro-Sustainability actions

        • > Constant communication with investors

        • > Human Capital and Sustainability Committee

  • The Coca-Cola Company

    Methods of communication Expectations Initiatives
          • > Materiality surveys
          • > Periodic meetings
          • > E-mails
        • > Work sessions
        • > Social Responsibility and Sustainability Report
        • > Compliance with product, customer-service and value chain quality standards

          > Compliance with the goals of the sustainability platform
        • > Environmental care and protection
        • > Product quality and safety
        • > Community devlopment programs
        • > Compliance with sustainability goals

          > Active participation in the Industry’s Sustainability Committee

        • > Participation in all Corporate programs

          > Coca-Cola Cup

          > Reforestation and water cleanup campaigns

          > Promotion of healthy and active lifestyles
        • > Efficient use of resources
  • PetStar Induction

    PetStar Induction

  • 2016 Annual Volunteer Day

    2016 Annual Volunteer Day Result

  • 2016 Sustainability Day

    2016 Sustainability Day Results

  • 2015 Annual Volunteer Day

    2015 Annual Volunteer Day Result

  • 2015 Sustainability Day

    2015 Sustainability Day Results