At Arca Continental, our behavior toward our associates, consumers, customers, suppliers, stockholders and the community in general is guided by a Code of Ethics that demands outstanding performance in our work-related responsibilities and consistency between our actions and declared ethical principles. What we do is guided by the unwavering objective of applying the highest ethical standards in every aspect of our activities.
We are totally committed to executing our activities with honesty, integrity and transparency, in strict accordance with the Law, and respecting the human rights and legitimate interests of all the people and organizations with whom we interact.
This Transparency Mailbox is a safe, confidential means for associates, consumers, customers, suppliers and the community in general to report to Senior Management any form of conduct that contravenes our Code of Ethics.
All complaints received in this mailbox are addressed and monitored in detail. The user is informed of the progress being made in any investigation through a unique folio number, until a final resolution is made. This process guarantees compliance with our Code of Ethics.
We also offer specialized communication channels for our customers, such as the DIGA line, for potential Suppliers, or for those interested in registering with our Employment Center.
The Transparency Mailbox is available exclusively for reporting conduct that violates the standards stipulated in our Code of Ethics, which can be consulted at: Code of Ethics